Assignments are typically offered to multiple interpreters at the same time and the first one to log in and accept it gets the request.
If you received the email alerting you to the request, that means the request was originally in your folder and that's what triggered the email to be sent.
Please make sure you’re signed up for text alerts in Fluency as this may help you get notified of assignments faster.
Reach out to our Scheduling Department if you have more questions regarding this.
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